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SHERATON IMPERIAL KUALA LUMPUR HOTEL, Kuala Lumpur – Your ideal downtown stay
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Hotel Overview
Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
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Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
Map view
street view
Jalan Sultan Ismail,
Kuala Lumpur,
Malaysia,
50250,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
5100 ft
Mall
Suria KLCC
1.2
mi
Kuala LumpurMalaysia
Dataran Merdeka
5200 ft
Mall
Chinatown
1.1
mi
Park
KLCC Park
1.4
mi
Market
Central Market
1.2
mi
Aquarium
Aquaria
1.2
mi
Mosque
National Mosque of Malaysia
1.3
mi
Jalan Raja Merdeka Square
Sultan Abdul Samad Building
5300 ft
Shopping Area
SOGO Mall
1.1
mi
Museum
Islamic Arts Museum Malaysia
1.4
mi
Park
Kuala Lumpur Bird Park
1.3
mi
Jalan Tunku Abdul Rahman
Jalan Masjid India
3200 ft
Monument
National Monument
1.3
mi
Garden
Perdana Botanical Gardens
1.5
mi
Pagoda
Sri Maha Mariamman Temple
1.3
mi
Museum
Petrosains Science Discovery Centre
1.0
mi
Event hall
Kuala Lumpur Convention Centre
1.1
mi
Stadium
Stadium Negara
1.3
mi
Stadium
Merdeka Stadium
1.4
mi
Kuala LumpurMalaysia
Alor Street
1.4
mi
Gallery
Kuala Lumpur City Gallery
1.1
mi
Mosque
Jamek Mosque
1.5
mi
Park
KL Forest Eco Park
1.3
mi
No 26 Jalan Sultan Hishamuddin
National Textile Museum
1.3
mi
Theatre
Cultural Palace
1.6
mi
Sasana Kijang
Bank Negara Malaysia Museum and Art Gallery
2.2
mi
Nearby
Brickfields
'Torana' Gate
1400 ft
Klang River
2200 ft
Kuala LumpurMalaysia
Jalan Tuanku Abdul Rahman
1600 ft
Restaurants
Villa Danieli
100 ft
Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel
Celestial Court
400 ft
Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel
Essence Restaurant
500 ft
Jalan Sultan Ismail Sheraton Imperial Kuala Lumpur Hotel
Pavilions Lounge
500 ft
Sheraton Imperial Kuala Lumpur Jalan Sultan Ismail Jalan Sultan Ismail
Pancake House International
200 ft
Unit No G- 05 & Al-Fresco 3a
Emily's Steakhouse Kuala Lumpur
600 ft
Ground Floor
Peter Hoe Cafe
900 ft
Jalan Doraisamy 56-1 ,1st Floor The Row KL
The Row
600 ft
22 _ 64 Jalan Doraisamy
BacchUS Wine Bar
600 ft
52 Jalan Doraisamy
Mojo Restaurant & Bar KL
700 ft
No. 42 Jalan Doraisamy Asian Heritage Row
Guest Reviews & Ratings
What Guests Are Saying?
84%
loved it & would return
great location
modern features
beige rooms
limited dining choices
8.4/10
Great
Rooms
8.1
Location
8.7
Service
8.4
Dining
7.0
Guest reviews
8.4/10
based on 12 reviews
8.2
8.2/10 based on 2869 reviews
Donald
United States,
April
2024
7.6/10
The hotel had a few ups and downs. The rooms were well arranged but the wait for the access card was a bit long, and unfortunately, they were not soundproof. On the bright side, the service was stupendous, with wonderful, friendly, and helpful staff, even though the club lounge service was slightly more approachable. The location was fantastic, within walking distance of key attractions, although the dining options were a bit limited and not very suitable for vegetarians and vegans.
Rooms
7.0
The rooms were well arranged, but the access card wait was a downside, and they were not soundproof.
Service
9.0
The service was exceptional, with friendly and helpful staff.
Location
9.0
The hotel's location was excellent, convenient to major attractions and easily accessible to the transport system.
Dining
5.0
The dining experience was not the best, with limited options and challenges for vegetarians and vegans.
Facilities
8.0
The facilities provided meet the standard expected from a hotel.
Thomas
United Kingdom,
March
2024
7.8/10
The hotel boasts clean and excellent luxury design bathrooms, making it worth the price. The rooms, gym, and breakfast are top-notch. However, some service staff were unhelpful, but others made our stay exceptional.
Rooms
9.0
The rooms are clean and offer excellent luxury design bathrooms. Totally worth the price paid.
Service
8.0
The service at the Club Lounge and coffee house was exceptional, with charming and helpful staff. However, some receptionists were unhelpful and rude.
Location
8.0
The hotel's location is convenient, situated right across the street from Quill City Mall, providing easy access to restaurants, markets, and more.
Dining
7.0
The spread for dinner had good variety, but some items were not replenished promptly. Overall, a decent dining experience.
Facilities
7.0
The hotel offers good facilities, although some areas would benefit from faster top-ups of food and drinks.
Malcolm
United Kingdom,
December
2023
7.6/10
The hotel used to be stylish, spacious, and splendid but has now downgraded to beige, boring, and budget. Despite this, it has all the modern features I could ask for and more space than my bedroom condo in Singapore. The cleanliness was not entirely up to par, but overall, it was exactly as advertised.
Rooms
7.0
The rooms were exactly as advertised, with all the modern features I could ask for. However, they have lost their stylish and spacious charm, now appearing beige, boring, and budget.
Service
8.0
The staff were all very pleasant and extremely helpful. However, they could use a bit more training to elevate the service to the level expected from a name like Sheraton.
Location
9.0
The location was fantastic, especially if you don't have a car to move around. It's not within walking distance to the city center, but there are plenty of bars, restaurants, and markets nearby. It's also not far from Suria KLCC/Twin Towers and KL Tower.
Dining
7.0
The dining experience had some shortcomings, with limited choices that did not meet my expectations. However, the Italian coffee was perfect and marvellous.
Facilities
7.0
The facilities were adequate, offering the essential services one would expect. However, they lacked that extra touch of luxury or uniqueness.
great location
beige rooms
Ron
United Kingdom,
December
2023
8.4/10
I had a fantastic stay at the hotel! The rooms were large, spacious, and comfortable, with a great bed. The view of the KL Tower from my room was stunning, especially at night with the changing colors. However, the Club Lounge check-in experience was a bit confusing as I was directed to the main check-in area, which was bustling with people.
Rooms
8.0
The rooms were spacious, and the bathroom was great.
Service
9.0
The service was very nice, friendly, and polite. The staff, especially at the restaurant and bar, were wonderful.
Location
9.0
The hotel's location is central and convenient, right next to an MRT station for easy access to explore Kuala Lumpur. It's just a 15-minute walk to the twin towers, surrounded by malls and restaurants.
Dining
7.0
The dining options were superb with lots of choices, but maybe not the best for Western tastes. I particularly enjoyed the Hungarian beef stew.
Facilities
9.0
The facilities at the hotel were great, offering everything I needed for a comfortable stay.
James
United Kingdom,
November
2023
8.2/10
My stay at the hotel was a great experience overall. The rooms were spacious, clean, and lovely, perfect for my family. The service was exceptional, with the staff being helpful, polite, and friendly. The location was fantastic, especially for those without a car, making it easy to explore the area. However, the dining options were limited, and the hotel could benefit from more vegetarian choices. Despite these minor drawbacks, the value for money was good, and the facilities were well-maintained.
Rooms
8.0
The rooms at the SPG floor were big and comfy for my family.
Service
9.0
The service, especially by Mr Muhammad Fairos, was excellent. The staff at both the concierge and reception were very helpful and polite.
Location
9.0
The location was fantastic, with easy access to the monorail station and plenty of nearby dining options. It was safe to walk around even at night.
Dining
7.0
The dining experience was average with limited options. More vegetarian choices would have been appreciated.
Facilities
8.0
The facilities were good, offering everything needed for a comfortable stay.
Joe
United States,
October
2023
8.2/10
My stay at the hotel was a mix of luxury and comfort. The rooms, while a bit dated, were spacious with a fantastic view and had all the amenities one could need. The service was top-notch, with incredibly helpful and courteous staff. The location was great for exploring the city and accessing transportation easily. The dining experience, however, didn't meet expectations. Overall, a pleasant stay with room for improvement.
Rooms
8.0
The rooms were very luxurious, with lots of marble in the bathroom, a soft and comfortable bed, and amazing views from large windows.
Service
9.0
The staff during breakfast time were very courteous, helpful, and well-mannered, making me feel cared for and valued.
Location
9.0
The hotel is conveniently located near the Petronas Towers, a mall, and the metro, offering easy access to city attractions.
Dining
7.0
The dining options were a bit overpriced, leading me to explore other dining venues outside the hotel.
Facilities
8.0
The facilities provided everything I needed for a comfortable stay.
Robert
United Kingdom,
August
2023
7.6/10
My stay at the hotel was fantastic with clean and comfortable rooms and super friendly staff. The location was great for exploring the city, but the dining experience could be improved with more options. The facilities were well-maintained and enjoyable, adding to the overall experience.
Rooms
8.0
The room was spacious and very clean, offering an amazing view of the city.
Service
7.0
The staff was friendly and attentive to any questions we had.
Location
9.0
The hotel is right in the heart of the city, making it easy to access nearby attractions and restaurants.
Dining
6.0
The dining options were good but could be better with more variety.
Facilities
8.0
The facilities provided added convenience to my stay.
Grace
United Kingdom,
August
2023
8.2/10
The hotel is situated in the heart of the bustling KLCC area, offering a great view of the observatory tower, the Petronas Towers, and the pool. The rooms are spacious and stylish, with a walk-in wardrobe for convenient storage. The service is efficient and friendly, although at times lacking in helpfulness. The location is ideal for exploring the city center and nearby attractions, with plenty of dining options within walking distance. The dining experience is varied, catering to different tastes. Overall, a comfortable stay with some minor service issues.
Rooms
9.0
The rooms were gorgeous with a view of the observatory tower, the Petronas Towers, and the pool, very spacious and included a walk-in wardrobe for easy storage.
Service
7.0
The service was good and efficient, with friendly staff, although there were occasional issues with unhelpful behavior.
Location
9.0
The hotel is right in the heart of the KLCC area, close to dining and shopping options, making it easy to get around the city.
Dining
8.0
The dining experience offers a wide variety of choices, catering to different cuisines.
Facilities
8.0
The hotel provides standard facilities for a comfortable stay.
Eric
United Kingdom,
June
2023
8.8/10
The hotel is in a fantastic location, with spacious and clean rooms. The friendly staff provided excellent service. However, the challenge with controlling the air-con temperature was a downside. The hotel's proximity to attractions and safe surroundings make it a top choice.
Rooms
8.0
I found the rooms to be spacious, clean, and the bedsheets were fresh. The mattress was comfortable. The only issue was the air-con temperature, which seemed uncontrollable and always returned to 19°C.
Service
9.0
The service at this hotel was exceptional. The front office team, especially Fifi at the reception, went above and beyond to assist us. The staff was really nice and attended to our needs promptly.
Location
10.0
The hotel's location is superb, located in the heritage row, and felt safe even at night. Being just 150 meters from the monorail station and surrounded by plenty of food options, it's convenient and safe to explore the area even late at night.
Dining
8.0
The dining experience was good, with staff going the extra mile to accommodate specific requests. The variety of options made dining enjoyable.
Facilities
9.0
The hotel offers a range of facilities that enhance the overall stay, making it a great choice for travelers.
Steve
United Kingdom,
June
2023
7.8/10
I had a pleasant stay at the hotel. The rooms were clean and good for a good night's rest, although my room was not ready upon arrival. The SPG floor provided stunning views of the KL Tower.
Rooms
8.0
The rooms were clean and good for a good night's rest. Mine was still not ready upon arrival, but the SPG floor offered lovely views of the KL Tower.
Service
9.0
The service really made my stay exceptional. Everyone, from Hansaro to Ima, was utterly charming and helpful. The staff, except for the front office manager, was courteous and provided excellent assistance throughout my stay.
Location
7.0
The hotel's location is pretty near the malls, twin towers, and other attractions.
Dining
8.0
Facilities
7.0
The facilities were generally good, with flower petals, towel arrangements, and even an anniversary cake provided.
John
United Kingdom,
April
2023
8.2/10
My stay at the hotel was absolutely fantastic! The rooms were clean, well-maintained, and met the high Sheraton standard. The Fabulous Breakfast offered a luxurious experience with multiple selections, and the amazing view from the huge windows was breathtaking. However, the dining experience was a bit of a letdown in terms of value for money.
Rooms
9.0
The rooms were clean, well maintained and very comfortable, with a very luxurious feel, marble in the bathroom, and a soft, cozy bed. The lighting was adjustable and the view from the huge windows was amazing.
Service
8.0
The service provided by the staff, the hotel, and at breakfast was friendly and professional. They were very helpful and made my stay more enjoyable.
Location
8.0
The location, though a bit off-center, was convenient with easy access to transportation like the Monorail. The majestic view of the KL Tower added to the charm, and the proximity to good restaurants made dining out a breeze.
Dining
7.0
The dining experience was disappointing in terms of value for money. While the breakfast had a delicious array of items, the pricing aspect was a concern.
Facilities
9.0
The facilities were top-notch and offered everything I needed for a comfortable stay.
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Sheraton Imperial Kuala Lumpur Hotel10.06
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11.06.2025
